Frequently Asked Questions
Everything you need to know about your DONNI. experience.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I care for my DONNI. pieces?
To ensure the longevity of your garments, we recommend machine washing cold on a gentle cycle and laying flat to dry. Specific care instructions can be found on the inner label of each item.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected carrier.
Can I modify or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.