Returns & Exchanges
At DONNI., we want you to love your elevated essentials, but we understand if a piece isn't quite right for you. We accept returns and exchanges on unworn, unwashed items with original tags attached within 21 days of your order's delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, which will be sent directly to the email address associated with your order.
Package Your Items
Securely pack your items in their original packaging, ensuring all DONNI. tags remain attached and the packing slip is included inside.
Drop Off and Track
Drop off your package at the designated carrier location and keep your tracking number handy as we process your refund or shipment of your new exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing